Saputra, Yoga Trisna (2021) HUBUNGAN ANTARA KUALITAS PELAYANAN AKADEMIK DENGAN KEPUASAN KONSUMEN PADA MAHASISWA PROGRAM STUDI TASAWUF DAN PSIKOTERAPI FAKULTAS USHULUDDIN DAN PEMIKIRAN ISLAM UIN RADEN FATAH PALEMBANG. Undergraduate Thesis thesis, UIN RADEN FATAH PALEMBANG.
|
Text
1.pdf Download (323kB) | Preview |
|
|
Text
4.pdf Download (673kB) | Preview |
|
|
Text
2.pdf Download (2MB) | Preview |
|
|
Text
3.pdf Download (370kB) | Preview |
|
|
Text
5.pdf Download (273kB) | Preview |
|
|
Text
ABSTRAK.pdf Download (279kB) | Preview |
|
|
Text
DPUSTAKA.pdf Download (279kB) | Preview |
|
|
Text
KOVER.pdf Download (215kB) | Preview |
Abstract
This study discusses the relationship between the quality of academic services and satisfaction in students of Sufism and psychotherapy study programs at the Ushuluddin faculty and Islamic thought at UIN Raden Fatah Palembang. This study aims to determine whether there is a relationship between the quality of academic service and consumer satisfaction for students of the Sufism and psychotherapy study program, the faculty of ushuluddin and Islamic thought at UIN raden fatah palembang. The population of this study amounted to 101 subjects consisting of students of the Sufism and psychotherapy study program of the ushuluddin faculty and Islamic thought UIN raden fatah Palembang. This research uses quantitative research methods with Corelation Product Moment analysis using the SPSS 21 for windows program. Based on the results of the analysis above, it is found that the correlation coefficient between the variables of academic service quality and customer satisfaction is 0.220 with a significance of 0.001 where p = <0.05, these results indicate that the quality of academic services has a significant relationship with customer satisfaction in study program students. Sufism and psychotherapy of the ushuluddin faculty and Islamic thought at UIN raden fatah Palembang. r = 0.220 indicates that there is a relationship between academic service quality and customer satisfaction. Keywords: Academic Service Quality, Consumer Satisfaction
| Item Type: | Thesis (Undergraduate Thesis) |
|---|---|
| Subjects: | 100 Filsafat dan Psikologi > 130 Parapsikologi dan Okultisme Psikologi > Psikologi Islam |
| Divisions: | Fakultas Psikologi > 73201 - Psikologi Islam |
| Depositing User: | UPT Perpustakaan Pusat |
| Date Deposited: | 09 Dec 2021 08:30 |
| Last Modified: | 09 Dec 2021 08:30 |
| URI: | http://repository.radenfatah.ac.id/id/eprint/18750 |
Actions (login required)
 |
View Item |