PABENA, SUCI MUTIARI (2022) Pengaruh Persepsi Teknologi Informasi, Risiko dan Handling Complaint Terhadap Minat Nasabah Dalam Penggunaan Internet Banking Pada Bank Syariah (Survei Pada Nasabah Bank Sumsel Babel Syariah Jl. Letkol Iskandar Kantor Cabang Palembang). Undergraduate Thesis thesis, UIN RADEN FATAH PALEMBANG.
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Abstract
In general, this study aims to determine how Information Technology, Risk, and Handling Complaints use internet banking for customers of Bank Sumsel Babel Syariah KC Palembang. This research uses quantitative methods. By using the method of distributing questionnaires to 110 customers of Bank Sumsel Babel Syariah KC Palembang. The type of data used in this study is the type of primary data. Primary data is data obtained directly from respondents. The test used to test the research instrument is in the form of validity test, reliability test, classical assumption test and hypothesis testing. From the results of data processing using the T test (Partial Test) the Information Technology variable (X1) shows that Information Technology has a positive and significant effect on customer interest (Y). It can be seen in the calculated T value of 4.602 > T table 1.982 and the significance value is 0.000 < 0.05. For the Risk variable (X2), it shows that Risk has an effect on Customer Interest (Y) as evidenced by the calculated T value of 2,309 > T table 1,982 and a significance value of 0.023 < 0.05. For the Handling Complaint variable (X3), Handling Complaint has a positive and significant effect on Customer Interest (Y), as evidenced by the T count 2.304 > T table 1.982 and the significant value 0.023 < 0.05. From the results of the F test, the Fcount 34.235 > Ftable 2.69 and the significance value 0.000 <0.05, meaning that there is a simultaneous positive effect between the independent variable and the dependent variable. Then based on the results of the determination test or R2 test is 0.492, which means that the influence of Information Technology, Risk and Handling Complaint variables on customer interest is 49.2% and the remaining 50.8% is explained or influenced by other variables not examined in this study. Keyword : Information Technology, Risk, Complaint Handling, and Customer Interest
| Item Type: | Thesis (Undergraduate Thesis) |
|---|---|
| Uncontrolled Keywords: | Information Technology, Risk, Complaint Handling, and Customer Interest |
| Subjects: | Ekonomi dan Bisnis Islam > Perbankan Syariah |
| Divisions: | Fakultas Ekonomi dan Bisnis Islam > 61206 - Perbankan Syariah (S1) |
| Depositing User: | UPT PERPUSTAKAAN #3 |
| Date Deposited: | 16 Jun 2022 04:48 |
| Last Modified: | 16 Jun 2022 04:48 |
| URI: | http://repository.radenfatah.ac.id/id/eprint/20727 |
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